Return Policy

Last Updated: July 25, 2025

Introduction

This Return & Refund Policy explains the procedures and conditions related to claims involving damaged products, manufacturing defects, or incorrect items received. We encourage customers to review this policy carefully before completing a purchase.

1. General Return Conditions

All purchases made through our store are considered final sale.

We do not provide standard returns or product exchanges except in cases where:

The item received is defective or damaged, or
The customer receives an incorrect product.

Any approved resolution will be handled according to the terms outlined below.

2. Claims for Defective, Damaged, or Incorrect Products

We are dedicated to maintaining product quality and customer satisfaction. If there is an issue with your order, please follow the claim process below.

Inspection & Reporting Period

Customers are responsible for inspecting their order immediately upon delivery.

Any claim involving a damaged item, product defect, or incorrect shipment must be submitted within 7 days of the delivery date.

Required Information for Claims

To ensure timely processing, all claims must be submitted to:

support@minglegoodsy.com

Please include the following information in your email:

Your Order Number (example: 212SHOP-1218)
The email address used to place the order
A detailed explanation of the issue
Clear photos or video evidence showing the defect, damage, or incorrect item

Claim Review & Resolution

All submitted requests will be reviewed by our support team.

Approved resolutions are determined individually based on the specific situation and may include:

A replacement item
A partial refund
A full refund

The final resolution will be provided at the company’s discretion after evaluating the submitted evidence.

3. Refund Policy

If a refund is approved, either full or partial, the amount will be returned to the original payment method used during checkout.

Please allow approximately 7–12 business days for the refund to appear on your account statement. Processing times may vary depending on your bank or payment provider.

4. Exchanges & Replacements

We do not offer direct product exchanges.

Replacement items are only provided when a claim for a defective or damaged product has been reviewed and approved in accordance with this policy.

5. Unauthorized Returns

Please do not send merchandise back without first contacting our support team and receiving authorization.

Any return shipment sent without prior approval:

Will not qualify for a refund or replacement
May be refused or discarded without notice
Will not be the responsibility of the company

Customers must first obtain approval from our support team before returning any item.

6. Contact Information

For questions regarding this policy or to submit a claim, please contact our customer support team at: